FAQs

We specialise in custom-made outdoor canvas products for the home and garden. Our most popular products include retractable pergola awnings, sail shades, garden furniture covers, canvas building panels, loose cushion upholstery and new parasol covers. Each product can be tailored to your specifications.

Yes, all of our outdoor canvas products are crafted from high-performance, marine-grade materials that are UV-resistant, water-repellent, and mildew-resistant. They’re specifically designed to withstand the full range of UK weather conditions—rain or shine—ensuring reliable protection and durability throughout the year.

We also offer a selection of shade sails and retractable pergola awnings made with solar control mesh fabric, which helps minimise heat buildup and blocks powerful UV rays, making your outdoor space more comfortable and better protected from the elements.

Absolutely! We offer a wide range of colours, patterns, and fabric options so you can tailor your product to suit your style and space. Whether you’re looking for a subtle neutral tone or a bold statement piece, our team can guide you through the available options during the enquiry or design stage.

For custom-made items, fabric swatches and samples can be provided on request to help you make the perfect choice.

Yes, we offer a 3-year manufacturer’s warranty that covers any faults in workmanship and/or components. While this warranty offers peace of mind, we’re confident that our products will stand the test of time far beyond the warranty period—thanks to our use of premium, marine-grade materials and meticulous craftsmanship.

To ensure your product performs at its best for years to come, it’s important to follow our care and maintenance guidelines, which are included with every order. These guidelines are designed to help you protect your investment and get the most out of your C&J products in all seasons.

Yes, we offer shipping throughout the UK. Whether you’re located in England, Scotland, Wales, or Northern Ireland, we can deliver your custom-made products directly to your door. Delivery times and costs will vary depending on the size and location of your order. Feel free to contact us for more details on shipping to your area.

Our online store is currently available to UK customers only. However, we’re happy to explore international shipping on a case-by-case basis. If you’re located outside the UK, please get in touch with our customer service team—we’ll gather shipping quotes and assess feasibility internally to see if it’s something we can assist with. While not guaranteed, we always do our best to accommodate international enquiries where possible.

We exclusively use marine-grade fabrics and components across all of our outdoor and garden canvas products. These materials are specifically engineered to withstand the harshest outdoor conditions, offering exceptional resistance to UV rays, water, mildew, and general wear and tear.

Every product we create is built to last—not just for one season, but for many years to come. We don’t believe in quick fixes or throwaway solutions. Our products are designed to be a long-term investment, offering reliable protection, performance, and style year after year.

Our production timelines can vary depending on the product type and the time of year, as we are a seasonally influenced business.

For standard-sized products available through our online store, production typically takes 2–3 weeks, as these items are based on ready-to-order designs.

For custom-made products, which are tailored to your specific dimensions and require collaboration with our design team, the usual lead time is 4–6 weeks from final design approval.

For trade orders, lead times depend on several factors including order volume, product complexity, and delivery location. We recommend reaching out directly so we can provide an accurate timeline tailored to your project.

If you have an urgent deadline, priority production may be available upon request—please contact us to discuss your needs.

Most of our materials are easy to maintain and can be cleaned using mild soap and water. To help you get the best from your purchase, we provide a tailored care guide with every order, specific to the fabric you have selected.

If you’d like to review care and maintenance information before ordering, product-specific guides are available upon request during the enquiry stage and can also be found in our product brochures.

Following these recommendations will help ensure the longevity, appearance, and performance of your canvas product for years to come.

Once you submit an enquiry, we can provide an initial quote based on your estimated measurements. If you choose to proceed with your order, we’ll guide you through the next steps using our easy-to-follow self-measurement forms to ensure accuracy.

To further assist, we can also supply custom measurement templates tailored to your specific product—making it even easier to submit precise dimensions.

For customers located in West Sussex, East Sussex, Hampshire, and Surrey, we may also offer an on-site consultation and measurement service, subject to availability. Please contact us to check if this option is available in your area.

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No problem! We specialise in made-to-measure products, so irregular shapes, angled corners, or non-standard layouts are something we regularly accommodate. Just provide photos and as much detail as possible, and we’ll help you through the process.

Accuracy is key, especially for made-to-measure products. We recommend measuring as precisely as possible, ideally to the nearest millimetre. Our comprehensive guides will assist you in taking clear and consistent measurements, and our team will review everything thoroughly before production to identify any potential discrepancies.

For most of our products, we make adjustments—either reducing measurements for a snug fit or enlarging them to ensure full coverage. So while precision is important, don’t worry if you’re slightly off—just do your best to measure as accurately as you can.

If your order hasn’t entered production yet, we may be able to accommodate changes. Contact us as soon as possible if you think something needs to be updated. Once production begins, alterations may not be possible or could incur additional charges.

For larger products, such as our retractable pergola awnings or shade sails, we recommend having two people for safe and accurate installation. Your self-installation guide will inform you in advance if extra assistance is advised, ensuring a smooth and easy setup.

All of our products are thoughtfully designed for easy self-installation. Each order includes step-by-step instructions, detailed diagrams, and any necessary fittings or fixtures to make the process straightforward. If you’re comfortable with basic tools and enjoy a bit of DIY, you’ll find the installation simple and rewarding.

For customers who prefer a hands-off experience, we also offer professional installation services for most of our products. This service is currently available in West Sussex, East Sussex, Hampshire, and Surrey, and is priced separately based on the size and complexity of the installation. If you’re within our service area and would like to include professional installation, just let us know when placing your order and we’ll be happy to provide a quote.

For custom-made products like retractable pergola awnings, sail shades, and canvas building panels, we will discuss the appropriate hardware with you right from the start. At C&J, we stock a wide range of high-quality hardware and will advise you on the best options for your specific needs.

If you’re purchasing through our online shop and are unsure about which hardware to order, please contact us prior to placing your order. We’ll be happy to guide you and ensure you have everything you need for a successful installation.

If you’re missing a necessary tool or feel uncertain about installing the product yourself, we recommend booking our professional installation service. This service is available in West Sussex, East Sussex, Hampshire, and Surrey, and is priced based on the size and complexity of your installation. Alternatively, you can reach out to a local handyman or professional installer for assistance.

Yes, many of our products are designed to be easily removed and stored during off-seasons if desired. Your care and installation guide will include tips for safe removal, storage, and reinstallation.

If you get stuck or have a question during installation, our team is just a phone call or email away. We’re happy to talk you through the steps or troubleshoot any issues you may encounter.

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