01243 785485
sales@cjoutdoors.co.uk
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Returns and Refunds Policy

Easy-to-Follow Guidelines for Stock, Custom, and Faulty Outdoor Products

At C&J Outdoors, we take great pride in the quality of our materials, the skill of our craftsmanship, and the care that goes into every product we create. Whether we’re producing a made-to-measure sail shade, upholstering outdoor seating, or supplying hardware, our goal is always to deliver products that meet the highest standards and leave our customers delighted with their purchase.

However, we also recognise that we are all human, and despite the attention to detail we apply at every stage, mistakes or unforeseen issues can occasionally arise. When they do, our priority is to address them with openness, fairness, and a genuine willingness to put things right.

To help you understand how we handle returns, replacements, faults, and refunds, we ask that you read our Returns and Refunds Policy carefully. It outlines your rights and responsibilities as a customer, as well as the steps we follow to resolve any problems as smoothly as possible. Our aim is always to provide clear guidance, manage expectations, and ensure you feel fully supported throughout your experience with us.

 

SPEAK TO OUR TEAM

1. Customisable and Made-to-Measure Items

For products that are custom-made, made-to-measure, or tailored, including but not limited to:

  • Sail shades

  • Retractable pergola awnings

  • Aluminium posts

Please note:

  • Refunds or returns are not available if the incorrect colour, size, or specification was selected at the time of order.

  • Replacement or repair will only be provided for items that are faulty or damaged on delivery.

We encourage customers to double-check measurements, colour selections, and product specifications before placing an order.

2. Standard Stock Items

For stocked items available in our online shop, including but not limited to:

  • Stainless steel hardware

  • Standard garden accessories

Returns are accepted, and refunds will be issued once the item is returned in original, unused condition.

3. Reporting Faulty or Damaged Items

It is essential to inspect all deliveries immediately upon receipt. Any damage or faults must be reported to us within 14 days of the order date.

  • Please provide photographs and a description of the issue.

  • Our team will review the claim and arrange a replacement or repair if the item is confirmed faulty.

4. Returns Process

  • Returns must be made within 30 days of despatch.

  • Items must be returned in original packaging and in a condition suitable for resale (unless faulty).

  • Customers are responsible for return shipping costs, unless the item is faulty or damaged on delivery.

Step-by-Step Returns:

  1. Contact our customer service team via [email/phone] with your order number and reason for return.

  2. Receive return authorisation and instructions from our team.

  3. Ship the item back using secure packaging to prevent damage during transit.

  4. Refunds will be processed within 7–14 business days of receipt and inspection of the returned item.

5. Refunds

  • Refunds for eligible stock items will be issued using the original payment method.

  • Replacement items for faulty or damaged products will be shipped once the issue is confirmed.

  • Custom or made-to-measure items are not eligible for refunds due to customer error.

6. Exceptions and Notes

  • Sale or clearance items may be non-refundable—please check the product description.

  • C&J Outdoors reserves the right to refuse returns that do not comply with this policy.

7. Contact Us

For any queries regarding returns, refunds, or faulty items, please contact our friendly customer service team:

Email: sales@cjoutdoors.co.uk
Phone: +44(0)1243 785485
Address: C&J Outdoors, Clay Lane, Chichester, West Sussex, PO19 3JG, UK.

We aim to respond to all enquiries within 2 business days and guide you through the returns or replacement process efficiently.

SPEAK TO OUR TEAM

SPEAK TO OUR TEAM