Privacy & Cookies Policy

C&J Outdoors

Address: Clay Lane, Chichester, West Sussex, PO19 3JG, UK

Email: sales@cjoutdoors.co.uk
Telephone: +44(0)1243 785485

We are the “data controller”, meaning we decide how and why your personal data is used

We may collect the following types of personal data:

2.1 Information you provide directly

• Name

• Email address

• Phone number

• Postal address

• Order details

• Messages sent via contact forms or email

• Marketing preferences (e.g., newsletter subscription)

2.2 Automatically collected data

When you use our Website, we may collect:

• IP address

• Browser type and version

• Pages visited and time spent

• Device information

• Cookie data (see Section 7)

2.3 Data from third parties

• Payment processors (e.g., transaction confirmations)

• Marketing/email service providers

• Social media platforms (when interacting with embedded content or social sharing buttons)

We process your data under the following lawful bases defined by the UK GDPR:

Soft opt-in applies when you purchase something from us or enter negotiations for a sale. In this case we may email you about similar products/services unless you opt out.

We use your information to:

• Process and deliver orders

• Provide customer service and respond to enquiries

• Manage your account

• Send marketing communications (only with consent or soft opt-in)

• Improve our Website and services

• Analyse usage and website performance

• Maintain site security and prevent fraud

• Meet legal, tax, and accounting obligations

We do not sell your personal data.

We keep personal data only for as long as necessary:

• Orders & financial records: 7 years (legal obligation)

• Marketing data: Until you withdraw consent or unsubscribe

• Enquiry data: Up to 12 months

• Analytics data: Typically 13–26 months (depending on provider settings)

• Cookies: See Section 7 & cookie table

When no longer required, data is securely deleted or anonymised.

We may share your data with trusted service providers acting on our behalf, such as:

• Payment processors (e.g., [insert provider])

• Email/newsletter systems (e.g., Mailchimp or similar)

• Website hosting and IT providers

• Analytics services (e.g., Google Analytics, if used)

• Delivery/courier companies

• Advertising platforms (if you consent to marketing cookies)

All processors are contractually obligated to protect your data.

International Transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards such as:

• UK adequacy regulations

• Standard Contractual Clauses (SCCs)

• Other legally approved safeguards

7.1 What Are Cookies?

Cookies are small text files stored on your device to help websites function and improve your experience.

7.2 Types of Cookies We Use

• Essential cookies – required for site functionality

• Analytics cookies – help us understand site usage (require consent)

• Advertising cookies – personalise ads and measure performance (require consent)

• Social/embedded content cookies – created when interacting with YouTube, Vimeo, Facebook, etc. (require consent)

7.3 Your Consent

On your first visit, we will ask you to accept or reject non-essential cookies through our cookie banner.
You can change or withdraw consent at any time through your browser settings or our cookie settings panel.

Continuing to browse does not imply consent for non-essential cookies.

7.4 Managing Cookies

You can block, delete or disable cookies in your browser.
For more information: www.aboutcookies.org

7.5 Third-Party Cookies

Some cookies are set by external providers, including but not limited to:

• Embedded videos (YouTube, Vimeo)

• Social media sharing buttons

• Advertising networks

• Analytics providers

These providers have their own privacy/cookie policies.

We may use analytics tools to understand how visitors use our Website. Analytics cookies help us:

• Measure traffic and performance

• Identify pages that need improvement

• Understand how users interact with content

Analytics data is aggregated and does not personally identify you unless combined with other data. Non-essential analytics cookies are only used with your consent.

You will receive marketing emails only if:

• You have given explicit consent; or

• You meet the PECR soft opt-in criteria (e.g., previous purchase), and have not opted out.

All marketing messages include an unsubscribe link.
Marketing emails may contain tracking (e.g., open rates or link clicks), used only to improve our communications.

When viewing embedded content from third parties (e.g., YouTube, Vimeo, Facebook), those providers may collect data about you and set their own cookies or tracking technologies.
Their processing is governed by their own privacy policies.

Our Website may contain links to external websites.
We cannot guarantee their content or privacy practices.
Clicking on external links is at your own risk

Downloads provided on our Website are at your own risk.
We recommend verifying all downloads using antivirus software.
We are not responsible for third-party downloads.

Under UK GDPR you have the right to:

• Access your personal data

• Rectify incorrect or incomplete data

• Erase your data (“right to be forgotten”)

• Restrict processing

• Object to processing (including direct marketing)

• Data portability (receive your data in a reusable format)

• Withdraw consent at any time (for consent-based processing)

To exercise your rights:
Email us at sales@cjoutdoors.co.uk

We will respond within one month, as required by law.

If you have concerns about how we handle your data, you can contact us directly.
You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113

We take appropriate technical and organisational measures to safeguard your personal data, including:

• Secure hosting

• Encrypted connections (HTTPS)

• Access controls

• Regular system monitoring

No online system is ever 100% secure, but we take all reasonable steps to protect your information.

We may update this policy from time to time to reflect legal, technical, or business changes.
The updated version will be posted on this page, and the “Last updated” date will be revised.